Director of Strategic Innovation
Johnny is Fresh’s Director of Strategic Innovation who brings over 13 years of experience in user experience, interaction design, and front-end web development.
He thrives on the challenge of leading interaction design and development as well as usability and best practices, but his primary focus is leading Fresh’s internal product development as well as other strategic initiatives to help Fresh stay fresh.
Projects I've Worked On
Chatbots – Considerations for Design, Development, and Implementation
There are many examples of companies using chatbots for massive ROI. But chatbots can only perform well if they are designed well. Consider these key design approaches. 1. Learn With AI capabilities and deep learning, chatbots can teach themselves and adapt to situations they haven’t been programmed for. Every time a customer uses your bot, … Continued
Activating AI: Common Libraries, Platforms, and Hardware Foundations
There are dozens of tools and frameworks to take advantage of when working with AI, and the number is constantly growing. In this post, we’ll discuss some popular options to give you a sense of where to start. AI Development Libraries TensorFlow (Google): A free and open-source software created by Google. It can be used … Continued
Eight Ways Chatbots Can Improve Your Business Workflows
The main function of chatbots is communication, but their usefulness isn’t confined to customer support tickets. Chatbots can also be used to streamline communication, inside and outside of customer service. With the right tools and development teams, chatbots can be designed to fill many different roles beyond their current function. Chatbots can help facilitate production … Continued