Visiting Angels is a national, private duty network of home care agencies and the leading provider of non-medical senior home care services. Care Complete, their internal app for managing caregiver and client information, scheduling, and payments, was in need of an UI/UX update, including responsive functionality for on-the-go tablet use.
Fresh conducted a full UX review guided by personas developed in conjunction with Visiting Angels staff. We investigated usage patterns and frustrations to identify key areas for updates. Solutions were provided for streamlining and optimizing functionality for the dashboard, navigation, scheduling, search and filter, staff profiles, client information, calendaring, timesheets – updates that sped up in-office and remote workflow for employees across the organization from Operations and Care Management to Finance and HR.