Senior UX Researcher

  • Strategy & Design
  • Bellevue

We are Fresh. Together let’s build the future. With partners and clients, we practice strategy, design, development, and engineering to harness the power of technology and create what’s next.
Our cross-disciplinary approach blends human ingenuity and technology, empowering us to meet uncertainty with confidence. What got us to today won’t get us to tomorrow, so we test our assumptions and always strive for growth. From the products we build to the partners we collaborate with, we believe people make the difference.
And we do so as a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
Why join Fresh?
We are tech industry veterans in software, hardware, strategy, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems for people by leveraging robotics, machine learning, and computer vision, among other technologies, with an eye toward the end-to-end user experience. Our team is agile, diverse, and driven. We believe that the best way to solve complicated, dynamic problems is collaboratively and respectfully. Most of all, we were built from the start as a modern, high-performance services partner that puts people — from our employees to our partners to our clients to their customers, first.
What you’ll be doing?

As a UX Researcher, you will unearth human insights in order to guide the application of design. To accomplish this, you bring a thoughtful and consultative approach to the job.  To clients, you will convey an understanding of Fresh’s complete value across product and service design. In this role, you will:

  • Define and execute comprehensive research plans
  • Identify best method or mix of quantitative and qualitative methods based on priorities, research questions, timeline, and resourcing
  • Plan and conduct research through surveys, stakeholder and user interviews
  • Effective at both in-person and remote user testing and usability studies on websites and enterprise applications
  • Use user data, analytics and business requirements to assist in developing high-level requirements and user stories
  • Create process flows, user flows, conceptual diagrams, journey maps
  • Propose and drive user research activities to build a deep and rich understanding of both users and stakeholders
  • Effectively documenting and presenting research findings
  • Consult on client project goals (best practices, conversion, Usability, UI / UX)
  • Handle multiple client and internal projects simultaneously

We want you to have:

  • Bachelor’s degree in Human Computer Interaction or equivalent training and/or experience
  • 3+ years of professional experience in user research, usability testing
  • Deep understanding and appreciation for application UX/user centered design
  • Ability to work independently and prioritize and manage work to meet project timelines in a fast-paced environment
  • A solid understanding of web application design and implementation
  • Strong communication and interpersonal skills working in a multi-disciplinary, collaborative environment (both verbal and written)

We’re big believers in empowering our team to do their best work by offering:

  • High integrity, values-driven Executive Leadership Team
  • Competitive salary and benefits plan
  • HSA / HRA Options to Medical Plans
  • Employee Insurance premiums paid by Fresh
  • Competitive time-off plans
  • Wellness program
  • 401K with partial matching
  • Training and development programs
  • Daily catered lunch
  • Partnerships with interesting and engaging clients who align with our values
  • Fun and collaborative work environment with a focus on growth

Equal employment opportunity: All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity, sexual orientation, disability for which a reasonable accommodation can be made or any other status protected by law.  Assistance will be gladly provided upon request for any applicant with sensory or non-sensory disabilities.
*Fresh Consulting is an E-Verify participating company
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