IT Support

Are you an experienced IT Support that wants to work in an amazing environment with a team of talented and creative IT professionals? If so, read on!

 

Who we are:
We’re a fast paced creative digital consulting firm that does primarily design-led development.  We bring amazing designers, sophisticated developers, and digital/UX strategists together to help companies create fresh experiences across web apps, websites, mobile apps, and internal systems.  We’ve been growing fast and are interviewing for talented team members that care about high quality experiences.  See more at freshconsulting.com.

 

What we need:
We are looking for IT Support to join our growing team. Our collaborative team of consultants delivers results across multiple verticals and technology platforms to mid-size and enterprise clients. At Fresh Consulting you will experience a dynamic work environment with a talented team, excellent benefits, and an innovative culture.

 

Core Responsibilities:

  • Help with computer/laptop issues
  • Install and configure software and computers for new hires
  • Manage setting up VOIP systems
  • Managing infrastructure (switches, networks, ports, wifi)
  • Managing web services (operating systems updates/security patches)
  • Managing user access/user permissions
  • Maintain procedures and reports that provide technical support to the entire team
  • Establish accounts for new users and assist with password or login problems
  • Day to day troubleshooting and resolving issues with software or hardware
  • Responsible for all physical equipment
  • Test, evaluate, and make decisions about new technology for the business
  • Staying current on new technologies and best practices

 

Desired Skills:

  • 3+ years of IT support for a technology company
  • Extreme professionalism, confidentiality, and trust needed
  • Working knowledge and expertise with a variety of software, hardware, and applications
  • Willingness to solve complicated problems. And see projects through to completion
  • Ability to communicate with business and technical audiences
  • Analytical skills, ability to “think outside the box”
  • Ability to take ownership of the tasks/projects assigned
  • Ability to work independently without much guidance or supervisionHigh attention to detail and personal organization skills
  • Excellent organization and communication skill, both verbal and written

 

Bonus Skills:

  • Familiarity with compliance regulations (ITAR, export controls, GDPR)
  • Scripting or programming a plus

 

Desired Education:

  • Bachelor’s Degree preferred

Why Fresh?

At Fresh, we value creating a work environment with a strong team culture, vibrant creativity, and a constant drive to challenge ourselves to grow, develop new solutions, and generate novel ideas.

Participating E-Verify Company